As part of our upgrade and update to our software system we have noticed a small bump in the way that our payment processing works.
Typically our payments have been scheduled for the first of each month, and this month was the first in which we unleashed the new software to handle the processing of this process. In some cases you may have noticed:
- the payment was not withdrawn
- the payment was withdrawn late
- the payment may have been for an inaccurate amount
There are very few of these situations, but it is important to us to be transparent about these issues, as we would like to take responsibility for any problem that may arise from the transition in a way that assures you of our commitment to responsible and accountable billing practices.
If you have noticed any of the above issues, or some other item that you may be unsure about, please do not hesitate to contact us right away. We take your concerns very seriously, and would like to make sure that they are addressed promptly.
Payments by Cheque (PAP) this Month
This month the payments that are done by void cheque (PAP, or Pre-Authorized Payment) have been delayed. We apologize for any inconvenience that this may have caused, and expect them to process shortly, if they have not already done so.
Thank you all for your continued patience.