Hi Team,

Recently we had some feedback from a parent about our Make-up policy and the sign in our lobby regarding make-ups for Music Lessons.  The feedback was excellent, and pointed out that the tone of the notice in our lobby was at odds with our cheerful disposition, and customer accommodation.

To this end we’ve decided that it was time to ‘modernize’ our Make-up policy and to bring it in line with our commitment to happy parents, students, and teachers, while maintaining a focus on delivering the best possible experience for all involved.

Effective immediately, our new Make-up policy is that all students are guaranteed 2 ‘Anytime Make-ups’ per year, not limited to illness.  If they want a long weekend, they can take it.  If a teenager wants to hang out with friends for the new Justin Bieber movie, they can.  The only caveat is that they must still call the school 24 hours or greater to make sure we inform the teacher.  If we do not receive a call, we cannot guarantee their Make-up.  If they exceed the ‘Anytime’ make-ups, we will not be able to guarantee them a make-up lesson.

The effect on teacher time will be minimal, as we don’t often have too many cancellations, and we are still limiting them based on the previous policy that was tied to illness.  If you have any questions about this, feel free to contact me about it.